Return & Refund Policy (Skincare & Haircare Products)

We aim to ensure customer satisfaction while maintaining strict hygiene and safety standards for personal care products.

1. Eligibility for Return

• Returns are accepted only if the product delivered is damaged, defective, expired, or incorrect.
• Claims must be raised within 48 hours of delivery.
• Products must be unused, unopened, and in their original packaging with seals intact.

2. Non-Returnable Items

• Opened, used, or partially used skincare and haircare products.
• Products damaged due to misuse or improper handling after delivery.
• Items purchased during special promotions or clearance sales (unless defective or incorrect).

3. Refund Process

• Once the returned product is received and inspected, refund approval will be processed.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

4. Replacement Option

• Customers may request a replacement instead of a refund for eligible cases, subject to stock availability.

5. Order Issues

• For wrong or missing items, customers must report within 48 hours of delivery with clear proof (photos/video if required).

By purchasing, customers agree to this policy.